2 simple ways to return:
In Store: Return or Exchange for free at your local freestanding store (excludes David Jones). To return or exchange in store, please ensure you have your order confirmation email.
Easy Returns: Your online order will include an Easy Return label. Follow the instructions included in the order, simply apply your Easy Returns label to the parcel you are returning and drop off at your nearest Australia Post Box or Office.
In your return parcels, please include your original Packing List from your order ensuring you complete the form advising us of which items you are returning and the reason code.
Please keep a record of your tracking number as proof of sending. We will not offer refunds on parcels that do not have proof. We cannot offer refunds on parcels that may become lost in the post.
We will process your refund within 3-5 business days of receiving the parcel, excluding the returns postage cost ($6.99 for using the easy returns label).
New Zealand Customers
Post your return back to:
ATTN: ONLINE RETURNS
Level 2, Shop S802 Westfield St Lukes
80 St Lukes Road
Mount Albert, Auckland 1025
Returns information for split shipments:
We may fulfill your order from different locations in split shipments. If you receive multiple parcels please make sure you return the garments from the same order in one parcel with an Easy Returns label. To ensure our return is processed correctly, please post garments from the same order on one parcel. For example, if you received two parcels from the same order and would like to return them please post them back in one parcel. This will ensure you will only be charged one return fee. If you send them back separately you may be charged an additional fee.