What this issue means
A processed payment with a pending order usually means the checkout session did not complete properly. In most cases, the payment may still be authorised while the order confirmation has not fully registered on the website.
Before you try again
Before placing another order, check whether you have received an order confirmation email. If you have not received one, use the steps below to reset your session and try again safely. Please check your bank account to see if the payment has been processed.
Troubleshooting steps
- Remove all items from your bag.
- Log out of your account.
- Close the browser session completely.
- Open a new tab and start again from the website homepage by logging back to your account.
- Use a PC and the Chrome browser if possible.
- If the issue continues, open an incognito session and try again.
When to contact customer care
If the website remains unresponsive or your order is still pending after retrying the steps above, please contact customer care for further assistance. Have your order details, payment confirmation, and any relevant screenshots ready so the team can investigate quickly.
Additional information
To help avoid checkout issues in future, keep your browser updated and complete your purchase in one uninterrupted session whenever possible.