Why the discount may not apply
Discounts are usually subject to offer terms and exclusions. The XX% off discount may not apply if your order includes items that are already marked down, part of a promotion, or otherwise excluded from the offer.
- The item is clearance or sale stock.
- The item is already included in another promotion.
- Another discount code or offer is being used.
- The offer has expired or does not apply to the items in your cart.
What to check at checkout
- Review the items in your cart and check whether any are marked as clearance or promotional items.
- Remove any other discount codes or offers that may be applied to the order.
- Confirm that the discount is still valid and has been entered correctly, if applicable.
- Try checking out with only eligible full-price items in your cart.
Need help?
If you believe you are eligible for the discount and it still is not applying, please contact customer support for assistance. Our team can review your order and help confirm whether the offer can be used on your selected items.
Additional information
For the most accurate guidance, always check the offer terms and conditions before completing your purchase.