What to do next
Please contact customer service with your order number and clear details of the fault or damage. If possible, include photos to help us assess the issue quickly.
- Find your order number.
- Contact the customer service team and explain the fault or damage.
- Share any supporting photos or details requested.
- Wait for confirmation that your order has been added to the free returns list and further instructions from our team.
Important information
- Free returns apply only to items confirmed as faulty or damaged.
- Do not send the item back before receiving instructions from customer service.
- Keep your order details and any photos of the issue for reference.
Contact support
If you need help with a faulty or damaged item, please contact SABA customer service through the Help Centre and include your order number and issue details.